Bearo Privacy Policy

At Bearo, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Bearo Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our gaming and sportsbook services. By creating a Bearo casino online account, you acknowledge that you have read and understood this policy and consent to the practices described below.

Information We Collect

We collect several categories of information to provide you with a safe and personalized gaming experience. Our Bearo Casino platform gathers data both directly from you and automatically through your use of our services.

• We collect registration data, including your name, date of birth, email address, phone number, and residential address when you complete the Bearo casino sign up process
• We gather identity verification documents, such as government-issued ID, proof of address, and payment verification, to comply with anti-money laundering regulations
• We record financial information, including deposit and withdrawal history, payment method details, and transaction amounts
• We track your gaming activity, including games played, wagers placed, bonus usage, and time spent on our platform
• We collect technical data such as your IP address, device type, browser information, and geolocation data
• We store communication records from live chat, email correspondence, and complaint submissions

How We Use Your Information

Our Bearo Casino team uses the information we collect for several legitimate business purposes, all aimed at delivering a secure and enjoyable Bearo online casino experience.

• We use your data to verify your identity and age, ensuring you meet our eligibility requirements
• We process your deposits and withdrawals securely through our supported payment providers
• We personalize your experience by offering tailored promotions, including your Bearo bonus offers and VIP rewards
• We monitor account activity to detect and prevent fraud, money laundering, and other illegal activities
• We use your contact details to send important account notifications, transaction confirmations, and customer support responses
• We analyze gameplay data to improve our Bearo live casino and Bearo live dealer offerings, as well as our overall platform performance
• We may use your information for marketing purposes, including newsletters and promotional emails, where you have provided consent

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide our services once you register with us. We also process data to comply with our legal obligations under gambling regulations and anti-money laundering laws. In some cases, we process your information based on our legitimate business interests, such as fraud prevention and service improvement. Where required, we obtain your explicit consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in operating our services.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Visa, Mastercard, MiFinity, bank transfer, and cryptocurrency wallets
• We work with identity verification providers to confirm your age and identity in accordance with our licensing requirements
• We may disclose information to regulatory authorities, law enforcement agencies, or courts when legally required
• We share data with our game providers and software partners to enable gameplay and ensure fair outcomes across our slots, live casino, and sportsbook offerings
• We may engage third-party service providers for marketing analytics, customer support tools, and website hosting

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, and accounting requirements. Typically, we keep account and transaction records for a minimum period required under our Anjouan gaming license, after which we securely delete or anonymize your data unless further retention is legally mandated.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us remember your preferences, keep you logged in, and analyze how you interact with our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services. For more detailed information, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption technologies, secure servers, and restricted access controls. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security, as no method of electronic transmission or storage is completely secure.

International Data Transfers

Because we operate internationally, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of your personal data is conducted in compliance with applicable data protection laws and includes adequate safeguards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and will respond to your requests in a timely manner.

• You have the right to access the personal data we hold about you
• You may request that we correct any inaccurate or incomplete information
• You can ask us to delete your personal data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of data processing
• You may withdraw your consent for marketing communications at any time
• You can request a copy of your data in a portable format where applicable

To exercise any of these rights, please contact our support team at support@bearo.com. If you have concerns regarding our handling of your data, you may also submit a complaint to complaints@bearo.com, and we will respond within 10 days.

Restricted Jurisdictions

We do not offer our services to individuals residing in restricted countries, including but not limited to the United States, United Kingdom, and several other jurisdictions listed in our Terms and Conditions. If we determine that you are accessing our platform from a restricted location, we reserve the right to suspend or terminate your account in accordance with our policies.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Bearo Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our Bearo casino online services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this policy or how we handle your personal information, please reach out to our support team through live chat, available 24/7, or email us at support@bearo.com. For any privacy-related complaints, please contact complaints@bearo.com, and we will address your concerns promptly.